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 Issues with the Photo Upload?
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 23 2015 :  6:42:44 PM  Show Profile  Reply with Quote
I added a new feature to the photo upload. It required updating a background file that the website uses. Unfortunately, background files aren't very readily updated by browsers -- once they have them, they like to keep them in order to save time sending across the internet.

I put things in place that should trigger the browser to grab the file anew, but it's apparently not working absolutely.

If you visit this file explicitly (and hit refresh while viewing it, for good measure), it should force your browser to regrab it.
https://www.heritagejersey.org/chatroom/inc_code.js

If you're using Internet Explorer, you may encounter a security warning and it will ask whether to open or save the file (in a colored bar at the bottom of the browser). Select to open it. You'll then be told the publisher couldn't be verified. Select "open" again, and it should open. (I don't know of better ways to deal with this than to simply ask you to trust me and open it.)

Also, make sure to refresh any other pages you were on, before trying to upload photos again.

I'm sorry about the inconvenience. Browsers are a pain at times (more than just sometimes, actually). Please let me know if the previous steps don't seem to remedy any issues with uploading photos.

Ron

4666 Posts
Ronnie
Peever SD
USA

Posted - Feb 23 2015 :  6:46:59 PM  Show Profile  Reply with Quote
Seems to be working fine on iPad

With a moo moo here and a moo moo there, here a moo, there a moo, everywhere a moo moo.
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 23 2015 :  6:48:24 PM  Show Profile  Reply with Quote
That's good to hear. Thanks for letting me know, too!

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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 23 2015 :  7:18:47 PM  Show Profile  Reply with Quote
I'm on Firefox and T'bird. Has worked fine until tonight when I went to post the photo. Got to the point where you hit 'I'm Done' and then never comes back.
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 23 2015 :  7:29:57 PM  Show Profile  Reply with Quote
Is opening the page I linked not helping?

For the issue that I know of, that should clear it up, since it will force the browser to grab the latest version of a piece that makes the upload work properly. When that piece isn't updated, it causes photo uploads to look like they failed, because it suddenly hits a point where it's looking for something it doesn't have.
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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 23 2015 :  7:33:39 PM  Show Profile  Reply with Quote
We'll do it again. I just rebooted.
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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 23 2015 :  7:36:50 PM  Show Profile  Reply with Quote
https://www.heritagejersey.org/chatroom/upload_image.asp?Operation=Preview

I get to here and it starts 'processing' and is still ........................ processing
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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 23 2015 :  7:41:52 PM  Show Profile  Reply with Quote
Webmeister, I just sent the photo to Maryjanes email. Can you grab it from there?
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 23 2015 :  7:42:45 PM  Show Profile  Reply with Quote
But have you opened this page to make sure it is current (hit refresh after opening it, too)?
https://www.heritagejersey.org/chatroom/inc_code.js

Firefox should give you no problems about opening it.
Because the issue you're describing sounds like what happens when that page isn't getting updated in the browser.

Rebooting could help, but not necessarily, since browsers will generally still have their cache of visited files in place, and Firefox will often not refresh pages upon going to a tab again, unless specifically refreshed.
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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 23 2015 :  7:55:31 PM  Show Profile  Reply with Quote
Yes, I keep opening < https://www.heritagejersey.org/chatroom/inc_code.js > and refreshing it. A dozen times already. The reboot does not appear to have done anything.

I have posted many photos here and it has worked fine. This just started this evening.

Mike
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Mike

1667 Posts
Mike
Argyle WI
United States of America

Posted - Feb 24 2015 :  3:31:19 PM  Show Profile  Reply with Quote


I can post these older photos but not the ones I took today with the same camera. Very frustrating.
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 24 2015 :  3:35:48 PM  Show Profile  Reply with Quote
Alright. Thank you for specifying that.

I see in the original topic that you posted a different set of photos successfully, so it seems linked to particular photos. Very unexpected.
Is it the batch of photos titled "Missy's hoof ..."? I see a bunch of versions of those on the server from yesterday. If those are the photos that were problematic, then I imagine it's because of the apostrophe in the filename.
I thought the issue of apostrophes in filenames was taken care, so I'll have to experiment and see if that is what throws it off.

Also, I realized even further steps I could take to make our website files update properly. I shouldn't have to ask users to specifically update background files; it's kinda tacky.
So, even though that issue is now apparently unrelated to your difficulty uploading files, FWIW I'm still doing that to make sure the background files update when they need to in our users' browsers.
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 24 2015 :  3:36:40 PM  Show Profile  Reply with Quote
As an experiment, remove the apostrophe from the "Missy's", and they'll probably upload just fine.
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webmaster

40 Posts
HJO
Moscow ID
USA

Posted - Feb 25 2015 :  4:31:22 PM  Show Profile  Reply with Quote
Quick test, after some documentation changes:
Number 1, w/ filename change:



Number 2, w/ filename change, same filename:



Number 3, no filename change:



Number 4, no filename change, same filename:



All looks right in the world of photo uploading.
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